Terms of sale & use
Version 1.0 · Last updated 24 August 2026
BEFORE YOU GO LIVE — fill these in. UK law requires a trader to identify itself to consumers. Replace every [SQUARE BRACKET] below, and have a solicitor review sections 3, 4, 6 and 11 in particular. A pre-sale of a product that does not yet exist carries real refund exposure, and these clauses are what limit it.
Read this first. KultureKlash has not launched. When you buy today you are buying a founding place in advance, not access to a working app. The service is expected to open on [LAUNCH DATE]. If we do not open within 60 days of that date, you get all your money back automatically — see section 4.
1. Who we are
These terms are between you and [LEGAL ENTITY NAME], a company registered in England and Wales, company number [COMPANY NUMBER], registered office [REGISTERED ADDRESS] ("KultureKlash", "we", "us"). You can reach us at [SUPPORT EMAIL]. We aim to reply within three working days.
By buying a membership or using this website you accept these terms. If you do not accept them, do not buy.
2. What you are buying
KultureKlash is a consumer learning service. When it launches it is intended to deliver, through an app: short educational videos, multiple-choice quizzes, spaced-repetition reviews, and exercises where you record a spoken answer.
We offer three memberships:
- Monthly — £4.99 per month, renewing monthly until cancelled.
- Founding annual — £25 per year, renewing annually until cancelled.
- Founding lifetime — £50 once, for access for as long as we operate the service.
"Lifetime" means the operational life of the service, not yours. If we cease to operate KultureKlash, lifetime access ends. Section 6 explains what happens then.
What we do not promise
We describe an outcome — becoming better informed on a topic — as an aim, not a guarantee. Learning depends on your own use of the service. We do not promise any particular level of knowledge, exam result, or outcome, and nothing on our website or in our advertising should be read as such a promise. The content is general educational material and is not professional, financial, legal or medical advice.
3. Buying before launch
Purchases made before the service opens are pre-orders. You will not receive access at the time of payment. We will email you at the address you gave us when the service opens.
For subscriptions, your first billing period begins on the day the service opens, not the day you pay. If you buy the annual membership two months before launch, you get twelve months from launch — you do not lose that time.
4. If we are late, or never launch
We intend to open on [LAUNCH DATE]. Software slips, so:
- If we open within 60 days of that date, your membership begins on the day we open.
- If we have not opened within 60 days of that date, we will refund you in full, automatically, to your original payment method, without you having to ask.
- If we decide before then not to launch at all, we will refund you in full within 14 days of that decision and tell you by email.
This is in addition to your legal rights, not instead of them.
5. Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you buy to cancel and receive a full refund, for any reason or none.
To cancel, email [SUPPORT EMAIL] saying you want to cancel. We will refund you within 14 days of receiving that, to your original payment method.
Because you will not receive any digital content before launch, this right is not affected by the usual exception for digital content supplied immediately. If you buy after the service has opened and choose to start using it straight away, you will be asked to confirm that you want immediate access and that doing so ends your 14-day cancellation right for that purchase.
After the first 14 days
You can cancel a subscription at any time through the billing portal linked from your receipt. Cancellation stops the next renewal. It does not refund the period you are already in, and we do not give partial refunds for unused time, except where the law requires it or where section 4 or 6 applies.
6. If we stop operating the service
If we discontinue KultureKlash:
- We will give you at least 30 days' notice by email where we reasonably can.
- Monthly members: billing stops; you keep access to the end of the period you paid for.
- Annual members: we refund the unused portion of your current year, pro rata.
- Lifetime members: if we close within 24 months of your purchase, we refund you pro rata against that 24-month period. After 24 months, no refund is due.
We include this because "lifetime" is otherwise an open-ended promise, and you are entitled to know exactly what it is worth.
7. Founding price lock
If you buy a founding membership, we will not increase the price of that membership for as long as it renews without interruption. If you cancel and later return, the price then current applies. We may change prices for new customers at any time. Founding prices are limited to the first cohort and we may withdraw them at any time without notice.
8. Payment
Payments are handled by Stripe. We do not receive or store your card details. Prices are shown in pounds sterling and include VAT where it applies. Where Stripe acts as merchant of record, Stripe is responsible for charging and remitting any applicable sales tax or VAT.
Subscriptions renew automatically until cancelled. We will email you before an annual renewal.
9. Your account and acceptable use
You must be 16 or over to buy. Your membership is personal to you. Do not share your login, and do not copy, download, record, redistribute or resell our content. We may suspend or end access, without refund, if you do — or if you use the service unlawfully or try to break it.
Anything you record in the app as a spoken answer stays yours. We process it only to run the service, as described in our privacy policy.
10. Content and availability
We choose what topics to make and may add, change or retire them. We do not guarantee that any particular topic will exist, continue to exist, or be available in any particular month. We aim to keep the service available but do not guarantee uninterrupted access.
11. Our liability
We do not exclude or limit liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer under the Consumer Rights Act 2015.
Subject to that: we are not liable for loss that was not foreseeable, for business losses, or for loss of profit, revenue or opportunity. Our total liability to you for any claim is limited to the greater of £100 or the total amount you have paid us in the twelve months before the claim.
12. Changes to these terms
We may update these terms. If a change materially affects you, we will email you at least 30 days before it takes effect, and you may cancel and receive a pro-rata refund of any unused prepaid period if you do not accept it.
13. Complaints and law
Email [SUPPORT EMAIL] and we will try to resolve it. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings there. Nothing here affects your statutory rights.